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The fastest ways to get help are below. For bugs and feature requests, the public issue tracker is the best place; for licensing, billing, or anything private, email is best.
Installation, exports, templates, and how-to questions.
Report a problem or suggest a feature. Subject line “Bug report” helps us route it.
The Bindery is a desktop application for macOS, Windows, and Linux. The same projects and .bindery backup files open on any of them.
You can use the trial without a key; the setup wizard shows your trial status and days remaining. When you’re ready, enter a license key during first-run setup or any time afterward to unlock the full version. For activation help, email sales@binderyhq.com.
Everything is stored locally in a SQLite database on your own machine — by default in a TheBindery folder inside your Documents directory. There is no cloud dependency and no account. You can change the storage location during setup or in Global Settings.
Because your work lives on your machine, backups are your responsibility. You can copy the whole data folder, or use File → Save Project Backup to create a portable .bindery file containing every chapter, image, and template. Many authors point their data directory at a cloud-synced folder (Google Drive, iCloud Drive, or OneDrive) for an automatic off-site copy.
Import Word .docx manuscripts, Markdown, and Atticus backups. Export print-ready PDF, EPUB, and DOCX from the same project.
The AI assistant is entirely optional and off until you set it up. You choose the provider — Gemini, Claude, ChatGPT, or a local Ollama model — and supply your own API key. When you run a prompt against a cloud provider, the text you send is processed under that provider’s terms; with Ollama, it stays on your machine. See the Privacy Policy for details.
Email support@binderyhq.com. It helps to include your platform, the app version (shown in Global Settings → Help & About), and the steps that triggered the problem. You can open your log files from Help → View Logs Folder and attach them.